Traffic Department

Detection of traffic reporting and complaints


  • Companies, citizens, institutions, hotels, embassies, schools, ....


  • The main center: Traffic Planning Branch / Institutional Development Department / Traffic Department.
    Alternative places: Traffic sections concerned in the governorates.
    The possibility of obtaining the service electronically with the mention of the site: by communicating with the Traffic Department through the available communication channels (website / electronic services / platform at your service, e-mail, Facebook, the official Traffic Department).


  • service recipients must submit compliant ( written, verbal or by phone)
  • traffic note or problem on site ( coming from officers of sections or field reports)


  • Compliant form to explain the nature of traffic problem
  • Identifying the exact address ( name of street / neighborhood )


  • Fill the compliant form and submit it to official or any traffic reports on site to sections
  • A special team of planning and studies engineers is formed to detect site in cooperation with representative of concerned authorities (city, public works, municipalities …etc) depending on traffic reports.
  • Performing sensory detection on site, if detection is performed with cooperation from other concerned authority, a special report is prepared and signed by both sides.
  • Correspondences with concerned authority via official letter with technical and engineering solution to take necessary actions.


  • Great Amman municipality
  • Ministry of public works and housing
  • Municipalities



Time expected

  • 2-5 days depending on nature of compliant