Questionnaire survey of the beneficiary on the mechanism of dealing with complaints and suggestions in the General Directorate of Civil Defense

Out of keenness of the General Directorate of Civil Defense to provide the best services to citizens and to identify their needs and aspirations, please complete this Questionnaire with credibility and transparency in order for us to improve the mechanism of complaints and suggestions in the General Directorate of Civil Defense , knowing that all completed data will be dealt with confidentially ..









Firstly: knowledge







Secondly: complaints channels (method)

You knew the system of complaints and suggestions through (you can choose more than one answer)

What kind of service did you receive and submitted a complaint or suggestion of it?

Complaints and suggestions box

Thirdly : measuring the effectiveness of methodology










Fourthly : satisfaction